Students Faq - general technical problems

Can't log in (CEU Users)


1. Please check that you are using your correct (Microsoft) Username/Password

2. Do you have an active (student/legal) status with CEU? (your access will not work after your affiliation in CEU ends) Alumni accounts does not have access to Moodle.
If this is the case, contact your coordinator and ask her to ask renewal of your account from the IT helpdesk.

3. If your account is active, then probably your Ms password expired (it is need to be changed yearly).

You can update it by opening a incognito/private browser window and visiting the following website (O365 login page): https://portal.office.com

Please log in with your CEU email and MS password. It will provide you the options to reenter your old password then provide a new one that meets the mentioned criteria below (min. 12 char, etc.). Afterwards you can use the updated password to log in to Moodle and other services. 

If you have any problems, please contact CEU Helpdesk or call #2000