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Students Faq - general technical problems

Commonly asked questions about the e-learning site

-: Moodle 3.5.1
Course: Moodle 3.5.1
Book (Text): Students Faq - general technical problems
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Date: Wednesday, 13 November 2019, 3:57 PM

Download all course materials

1. For desktop computers (windows)

There is no direct function available, you can still download the files from a course relatively quickly with the following method: 

If it is enabled in your browser, you can just push the ALT button and (left)click on the files one by one, then these will be sent to your default download folder directly. 

Note: This may not work from all browsers from a Mac, but should work with Safari.

2. From a mobile, or Tablet

You can use the “Moodle mobile” app, which enables you to make the readings offline quickly (with the little cloud icon snext to them in your courses).

Android: https://play.google.com/store/apps/details?id=com.moodle.moodlemobile&hl=en

Apple: https://itunes.apple.com/app/moodle-mobile/id633359593?mt=8




Can't log in (CEU Users)


1. Please check that you are using your correct (Microsoft) Username/Password

2. Do you have an active (student/legal) status with CEU? (your access will not work after your affiliation in CEU ends) Alumni accounts does not have access to Moodle.
If this is the case, contact your coordinator and ask her to ask renewal of your account from the IT helpdesk.

3. If your account is active, then probably your Ms password expired (it is need to be changed yearly).

You can update it by opening a incognito/private browser window and visiting the following website (O365 login page): https://portal.office.com

Please log in with your CEU email and MS password. It will provide you the options to reenter your old password then provide a new one that meets the mentioned criteria below (min. 12 char, etc.). Afterwards you can use the updated password to log in to Moodle and other services. 

If you have any problems, please contact CEU Helpdesk or call #2000 

 

Can't log in (External users without a CEU account)


You should have received your username /password from your professor / program director or from the site admin. If you did not receive an email with these details, please ask about this.

If you have your Username/password, but the system does not accept it, please check if you are using these correctly (you always have to use your username, not your email address) or ask for a password reset here:

http://ceulearning.ceu.edu/login/forgot_password.php

In case you have any problems, please contact Gabor Acs.

Change password (CEU Users)


The Password and username for the E-learning Site is always the same as your
Microsoft username / password (for CEU users).

So if you change your Microsoft password it will change your E-Learning password as well.

You can update it by opening a incognito/private browser window and visiting the following website (O365 login page): https://portal.office.com
Please log in with your email and MS password. It will provide you the options to reenter your old password then provide a new one that meets the mentioned criteria below (min. 12 char, etc.). Afterwards you can use the updated password to log in to Moodle and other services. 

If you have any problems, please contact CEU Helpdesk or call #2000 


Change / forgotten password (External users)


If you have forgotten your Username/password, please check if you are using the correct username first (you always have to use your username, not your email address), if this does not solve the problem ask for an automatic password reset here:

http://ceulearning.ceu.edu/login/forgot_password.php

In case you have any problems, please contact Gabor Acs.

Course enrolment without SITS enrolment

Most of the time,  you will not be able manually enrol yourself on a course in Moodle, you have to register in SITS. 

In case this option is available, you can enrol to a course without a final commitment in Moodle, if your professor allowed this. So you can enroll, check out the course details and unenrol yourself. 

In case of support / test / help courses, which are not listed in SITS, you can enroll on the courses directly in Moodle. Just select the appropriate department on the front page (or select it at the top, “departments” category) and you will be able to see all available courses. Alternatively you can use a direct link or you can use the search box at the bottom of the front page.

You will be asked whether or not you wish to enrol yourself for the course, this does not mean official SITS enrolment.  If the system asks for an enrolment key (a password) it means that you can join only after the teacher shares the password with you.

For removing yourself from the course - In the administration block and navigation drawer you will see Unenrol me from "Course name".  If you click on that, you will be removed from the course.
This only works for courses you self-enrolled, not for registered courses in SITS (usually you will lost your access for a Moodle course if you drop it in SITS).

 

Enrolled in courses in SITS, but can not see them in Moodle

If you can not see your registered courses or lose access to them please check your registration again in SITS.
You need to click the Submit Selections button to make your registration finalized.

After this is done, you need to log out from Moodle and log in again, then check the "My recent courses" list. 

Please find detailed help below:

1.step

On “My Student Page - Academic” click on the “Course Registration” tile to start your course registration.

 

 2.step

Select your courses. Then to finalize your course registration you MUST click on the “Submit Selections” button because this will ensure that the system records your registration. Selecting the courses is not enough to complete the registration process you need to submit it.

 

 

 

3. Step

To make any changes, click on the “Modify Registration” button. You will be directed back to the course registration site where you can still make modifications (add or delete courses) until the end of the registration period.

After modifying your courses make sure that you click on the “Submit Selections” button again!

 

 

 Other rare issues:

- If you had a CEU account earlier (with a different role or department), it may happen that the two systems can not connect properly. Please write to helprequest@ceu.edu and ask for an username update.

- For some cases, the courses are not connected to Moodle yet, please ask your coordinator/professor about the details.

- If a course appears on your list which you did not register for, please also contact your departmental coordinator to resolve the issue.

Can not find a course in Moodle


If you can not find a specific course in the folder / subfolder of the department (maybe it is cross-listed), you can search for it by name at the search box at the bottom of the page or at this link:

http://ceulearning.ceu.edu/course/search.php?search=

If you still not find it, probably it is not listed yet on E-learning. Please ask your professor or coordinator.

Problem opening / downloading a PDF (reading)


The most common reason for this error is the Browser / Adobe browser plugin (either too new or too old version). The easiest solution is opening an other browser (if you use Firefox, then Chrome or vice versa). This will solve this problem most of the time.

If you still have a problem contact the helpdesk. If nobody can open the reading, contact your professor.

Do not want to receive email messages from Forums

1. If your professor did not prevent if, you can unsubscribe from any particular forum, or single forum discussion if you open it, with "unsubscribe from this forum".

Usually you can not do it with the "main course forum".

2. You can find the emailing options if you edit your Profile.

a) Forum auto-subscribe: If you select Yes, once you’ve posted to any Moodle forum you’ll be subscribed to that forum and notified of all posts to it.

b) Forum tracking: If you select Yes, Moodle will highlight posts that you haven’t yet read.

 The default option is (no digest) Getting one email for each forum post is useful because

c) Email digest type:

  • each email has a helpful subject line including the module it has come form
  • it is clear which staff member is sending the message

OR you can change to digest mode (daily email) - only one email a day, in a digest.

  • This is useful because you only get one email a day

Warning: you may not see it as important (always read such emails)

  • The emails from the Main course forum are mixed in with emails from other forums and you may have to read carefully to pick out the important messages
  • It only comes once a day (around 5-5.30 pm) so any messages which require immediate action may be received too late (e.g., last minute cancellation of a lecture). 

Can not find / upload an Assignment


1. Do not see an assignment in the course

Please check in the "Assignments" link at the Drawer to the left (or the "This course menu") - maybe the assignment is located at a different section of the course. 
If you still do not find it, please contact your professor.

2. Check the date

If the assignment is not due yet or overdue, certain settings enable professors to prevent the access (only the upload option, or the whole assignment can become invisible). That may also happen, that the "due date" is incorrect at the assignment, if you encounter this, please contact your professor.

3. Already submitted, but can not change

Your professor has the option to allow overwrites or prevent it. If the assignment is overdue, usually you can not overwrite your submission.

4. Try from an other browser

Maybe your browser version is not up to date, or you use something new what is not supported (yet). At the moment Microsoft Edge may be problematic for file uploads.

5. File extension
Please
 check if your professor asks for a specific file type (e.g. PDF).

Turnitin Feedback / Originality reports


Grademark - Feedback from your professor

Assignments may be connected to Turnitin. Turnitin will check the paper for matching sources, and your teacher will see the results.
After the upload, you will see the Turnitin icon below your file with the mark “Pending”. After the paper is uploaded to Turnitin, it will show an ID.

Also if available, the apple icon
oie_transparent.png leads you to Grademark  (where your professor may have been commented on your work.)




Originality Report

1. Students can't see their originality report and score by default. Your teacher can allow this if he/she decides so.

2. If your teacher allowed this you should see the % value in the similarity column after you go to "My submissions" in the turnitin assignment.

As you click on the percentile a new window will open and it will load the originality report.

- In case you see an empty window here or other error message you should try to load the page again (or just refresh your browser window with the F5 key) and it will solve the problem.

How should I Copy / paste text from Ms Word?

Most of the time when you will copy / paste some text from a MS Word document to Moodle it will be done without any problems (label or web page as a teacher; assignment, forum post as a student).

But it is recommended to be cautious as sometimes a few formatting problems can happen as these documents have "hidden" formatting (and you copy these options as well without knowing it). 

What can you do when you encounter problems?

Paste the text into Wordpad or Notepad first (to make it "clean"), or use the "Paste from Word" function in the Word processor of Moodle.

icin

As you click on the icon, a pop-up window will open up. Just paste the text into the left box (CTRL+V), check the preview and click on the "Complete Paste" button.

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Note: Some browsers does not allow you to use the "Paste" command with your mouse. Use the CTRL+V key combination instead.